Terms & Conditions

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Waterloo Web Studio Terms and Conditions


We offer direct debit payments as well as PayPal transfers

Returning customers can apply for a discount, just e-mail us with your previous order number and the new listing you have your eye on


You will receive the link to your e-mail immediately if you purchased INSTANT DOWNLOAD listing

Please check all other listings to see the shipping time

You will be e-mailed straight away if at anytime the circumstances have changed

Refunds and Exchanges

Due to the nature of our products we can not offer refunds.

However, If you are unhappy with your purchase, please contact us and we will try our best to find a solution that satisfies both sides.

Our WordPress themes are for self-hosted WordPress only (WordPress.org, not WordPress.com). You need to have a domain, hosting, and WordPress software installed in order for our themes to work on your website. WordPress.com does not offer the ability for you to upload custom themes.

No refunds available for not realising your blog is on WordPress.com

Additional Policies and FAQs

Please read the description before purchasing, we are very excited to work with you!

Feel free to communicate with us at anytime through:

e-mail: waterloowebstudio(at)gmail.com

twitter: @waterlooweb